technical support (“bronze”) level includes
Hot-line, which includes consultations about the software
(by telephone, e-mail or via www-support server;
Sending out of software and documentation updates (including
those related to changes in legislation and new versions)
The installation of new versions of software is done using
the ALADSYS.DOCman Tools.
support levels (“silver” and “gold”) include:
of new versions at the client’s premises,
support of additions to the base version,
support of a specific-made software versions,
arrival of Aladdin experts in case of system failure for
the elimination of the problem,
Appointment of a designated support manager,
programmers consulting, that carry out independent development
of systems additions, with changes authorization.
is a possibility of on-line system administration and updates
installation by Aladdin experts via the standard developers
client software, which is connected on-line to the client’s
server via protected VPN.
- support server allows the clients to contact the technical
support service in a faster and more convenient way. It also
allows to track the processing of the clients’ requests and
questions in the system.
Products administration training
The company Aladdin-Systems offers an education program for
the specialists in the administration and development of software
products of the Aladdin family. The program consists of the
following three stages:
The seminar “An overview of the main Aladdin’s software
products”. The participants will learn about the main software
products developed by the company for the professional stock
market participants; they will learn about the main functions
and distinguishing features of these products. At the end
of the seminar the participants will get a certificate.
courses of Aladdin software administration. The participants
will learn about all the features and functions of the Aladdin
software complexes; they will learn to administer and develop
them efficiently. The participants will be able to strengthen
the theoretical knowledge that they acquired at the seminar
by using it in the independent work over the practical exercises.
To enroll in the courses one has to attend the seminar “An
overview of the main Aladdin’s software products” and to
pass a test on the materials of this seminar and on the
ability to use SQL.
The internship program in the Aladdin-Systems company. By
the end of the courses there is a test, which includes both
theory and practice. All the program participants who pass
this test Aladdin-Systems offers an internship program in
the program participants who successfully passed all the three
stages of the program receive a certificate with a unique